FAQ

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1) What is the ETA?

8-20 working days for Personal Shopping and 7 days for Runner Service once your items arrived at our warehouse in Malaysia.

2) What is the payment method?

We need full payment to proceed your order and currently we only accept payment from BIBD transfer. However, you may proceed with the payment through Baiduri or Taib but it takes 3days for us to proceed with your order.

3) Is it only applicable to specific stores?

You may choose any eCommerce store from Malaysia!

4) Can we pay with Ringgit Malaysia (RM)?

Yes you can, the charges is BND5.00 per checkout with maximum RM300 per checkout and we use 2.94 rate.

5) Do you have Runner Service from Limbang or Miri?

Currently we are not doing Runner Service from Limbang or Miri to Brunei yet.

6) How can I return the items?

Please contact the eStore directly for more information on their return and exchange policy.

7) Can Go Beli Store deliver my items?

We can deliver just about every item for you, including auto parts, books, cosmetic, furniture, kids apparel and many more.

The types of items that we cannot deliver are restricted by the government and/or prohibited for import to Brunei Darussalam.

Please refer to the prohibited on importation and exportation of goods to Brunei Darussalam;

https://www.mofe.gov.bn/Shared Documents/customs department/Prohibited and Restricted Good on Importation and Exportation 2017.pdf

It is a pleasure for us to deliver any items that do not conflict with our compliance policy. If you would like Go Beli Store to review the item you wish to deliver, please contact us (click to link) through WhatsApp.